Report Issues

Report Issues

Michigan Spots relies on community members to help maintain a safe, fair, and enjoyable environment for all players. This guide explains how to report various types of issues and what happens after you submit a report.

Types of Issues to Report

Safety and Security Issues

Report immediately:

• Harassment, bullying, or threatening behavior
• Inappropriate or offensive content
• Stalking or unwanted contact
• Sharing of personal information without consent
• Dangerous location recommendations

Gameplay Violations

Report to maintain fair play:

• Suspected cheating or GPS spoofing
• Fake photos or fraudulent submissions
• Multiple accounts by the same person
• Automated play or bot usage
• Challenge rule violations

Content Problems

Report to improve quality:

• Inaccurate spot information
• Inappropriate or offensive photos
• Spam or promotional content
• Copyright violations
• Misleading or dangerous location descriptions

Technical Issues

Report to help improve the app:

• App crashes or performance problems
• GPS accuracy issues
• Photo upload failures
• Missing or incorrect data
• Feature malfunctions

How to Report Issues

In-App Reporting (Recommended)

Reporting Inappropriate Content

1. Find the content you want to report (photo, comment, spot)
2. Tap the report button (usually three dots or flag icon)
3. Select issue type from the menu
4. Provide details about the problem
5. Submit the report

Reporting Player Behavior

1. Go to the player’s profile you want to report
2. Tap “Report User” button
3. Choose the type of violation
4. Describe the specific behavior
5. Include evidence if available (screenshots)

Reporting Technical Problems

1. Go to Settings > Help & Support
2. Select “Report a Bug” or “Technical Issue”
3. Describe the problem in detail
4. Include device information (automatically added)
5. Submit with screenshots if helpful

Email Reporting

For Serious Issues

Email: safety@michiganspots.com Use for: Harassment, threats, safety concerns Include: Screenshots, usernames, specific incidents Response time: Within 2 hours during business hours

For Technical Problems

Email: tech@michiganspots.com Use for: Persistent bugs, major technical issues Include: Device details, steps to reproduce, error messages Response time: 12-24 hours

Community Reporting

Reddit Moderation

On r/michiganspots:

• Use Reddit’s built-in report function
• Contact subreddit moderators directly
• Follow Reddit’s community guidelines
• Report spam, harassment, or off-topic content

Social Media Reporting

On official social accounts:

• Use platform-specific reporting tools
• Tag official accounts for urgent issues
• Follow platform community standards
• Report inappropriate comments or messages

What Information to Include

Essential Details

• Username of the person involved (if applicable)
• Specific location where the issue occurred
• Date and time of the incident
• Description of what happened
• Evidence (screenshots, photos, messages)

For Safety Reports

• Exact behavior that made you feel unsafe
• Previous incidents with the same person
• Screenshots of messages or posts
• Witnesses who saw the behavior
• Impact on your game experience

For Technical Reports

• Device model and operating system
• App version you’re using
• Steps to reproduce the problem
• Error messages (exact text)
• Frequency of the issue

For Content Reports

• Specific content that violates guidelines
• Why it’s inappropriate or inaccurate
• Suggested correction (if applicable)
• Location where content appears
• Impact on other players

What Happens After You Report

Initial Response

• Acknowledgment: You’ll receive confirmation that we received your report
• Review process: Our team will investigate the issue
• Timeline: Most reports are reviewed within 24-48 hours
• Updates: You may receive status updates for serious issues

Investigation Process

• Evidence review: We examine all provided information
• Additional research: We may investigate further or request more details
• Policy check: We determine if guidelines were violated
• Action decision: We decide on appropriate response

Possible Outcomes

For Safety Issues

• Warning to the reported player
• Temporary suspension from the game
• Permanent ban for serious violations
• Content removal if inappropriate
• Account restrictions on social features

For Technical Issues

• Bug fix in next app update
• Workaround provided while fix is developed
• Feature improvement based on feedback
• Documentation update to prevent confusion
• System adjustment to prevent recurrence

For Content Issues

• Content correction or removal
• Spot information update with accurate details
• Photo replacement with appropriate image
• User education about content guidelines
• Policy clarification if needed

Follow-Up

• Resolution notification: You’ll be informed when action is taken
• Feedback request: We may ask if the resolution was satisfactory
• Prevention measures: We implement changes to prevent similar issues
• Community updates: Serious issues may result in community-wide reminders

Reporting Guidelines

When to Report

Always report:

• Behavior that makes you feel unsafe
• Clear violations of community guidelines
• Technical problems that prevent gameplay
• Inaccurate information that could mislead others

Consider reporting:

• Borderline inappropriate content
• Suspected but not obvious cheating
• Minor technical glitches
• Disagreements about spot difficulty or descriptions

Don’t report:

• Personal disagreements or conflicts
• Competitive losses or disappointments
• Different opinions about locations
• Minor inconveniences or preferences

How to Report Effectively

Be Specific

• Describe exactly what happened
• Include relevant details like time, location, usernames
• Explain the impact on you or other players
• Provide context for the situation

Be Objective

• Stick to facts rather than interpretations
• Avoid emotional language that might cloud the issue
• Include evidence rather than just accusations
• Consider other perspectives before reporting

Be Constructive

• Suggest solutions when possible
• Focus on improvement rather than punishment
• Help make the community better for everyone
• Follow up appropriately if needed

False Reporting

Consequences of false reports:

• Warning about proper reporting procedures
• Temporary restriction on reporting ability
• Account review for repeated false reports
• Potential suspension for malicious false reporting

What constitutes false reporting:

• Knowingly false information in reports
• Revenge reporting after personal conflicts
• Spam reporting of legitimate content
• Misuse of reporting system for personal gain

Special Reporting Situations

Emergency Safety Issues

If you feel in immediate danger:

1. Contact local authorities first (911 in emergencies)
2. Report to Michigan Spots safety team immediately
3. Document everything for evidence
4. Seek support from friends, family, or professionals

Legal Issues

For legal matters:

• Copyright infringement: legal@michiganspots.com
• Privacy violations: privacy@michiganspots.com
• Terms of service violations: legal@michiganspots.com
• Law enforcement requests: legal@michiganspots.com

Persistent Problems

If issues continue after reporting:

1. Follow up on your original report
2. Provide additional evidence if available
3. Request escalation to management
4. Consider alternative solutions like blocking users

Community Responsibility

Collective Safety

• Look out for each other: Report issues that affect other players
• Educate newcomers: Help new players understand guidelines
• Model good behavior: Set positive examples for the community
• Support victims: Offer help to those experiencing problems

Maintaining Quality

• Verify information: Help ensure spot details are accurate
• Contribute positively: Add helpful, appropriate content
• Respect guidelines: Follow all community standards
• Encourage others: Promote positive community behavior

Building Trust

• Report responsibly: Only report genuine violations
• Respect privacy: Don’t share others’ personal information
• Communicate respectfully: Maintain civility in all interactions
• Support resolution: Work with staff to resolve issues constructively

Remember, reporting issues helps create a better experience for everyone in the Michigan Spots community. Your vigilance and responsible reporting contribute to maintaining a safe, fair, and enjoyable environment for all players exploring the Great Lakes State.